All those pesky keys, they should just change the whole thing into one big button! Preferably red!

And the award for fail of the day goes to my colleague Daan!

"IT-helpdesk, this is Daan speaking."
"Yes, hello, my control key isn't working any longer."
"Uhm... What do you mean, exactly?"
"Well, I always use Control and the down key to select the e-mails that I'd like to remove from the recycle bin... And it doesn't work anymore. That's so annoying, because it worked just fine a moment ago!"
"Sir, did you mean the shift-key?"
"Oh! That's what I meant! So where can I find the shift-key then?"
"..."
"..."
"Above the control key."