First call of the day

"My computer has been locked!"
"Alright, let me check... It's not locked out."
"But I can't log on!"
"What does the error message say?"
"The user-name or password is incorrect."
"That means either your user-name  or your password are incorrect. Can you try again?"
"It's not working."
"Alright, could you check very carefully if your user-name is spelled correctly and if caps lock is off?"
"It is! I'm not daft!"
"Do you have another way to access the internet, like a smartphone or a colleague's computer which you can use for a minute?"
"No. ... ... ... But I do have a smartphone."
"Right. Can you go to password.company.com?"
"Oh well, that's too much trouble. I'll ask a colleague if I can use her computer for a bit."

And my day's off to a great start people!