When using your phone is easier than using your brain

"Good morning, IT helpdesk, this is Anne speaking!"
"Yeah, hi! I tried taking a screenshot, but the right screen isn't visible!"
"Is there a scrollbar under the image?"
"A what?"
"A grey bar at the bottom of your screen."
"Oh, yeah, got it!"
"If your drag it to the right, what do you see?"
"Oh! It's there after all!"

"Good morning, IT helpdesk, this is Anne speaking!"
"Morning, this is S. Pete Call. All of my word documents disappeared!"
"Are you looking in Word or in your documents?"
"In word. But they've all disappeared!"
"Could you check your documents folder?"
"I told you, they're not there!"
"Alright, can I have a look sir?"
After connecting to is computer."Are these your documents sir?"
"Yes! That's them! Where did you find them?"
"In your documents folder, sir."

"I've deleted this folder!"
"Have you checked the trash?"
"... No?"

Just a small selection of the very intelligent conversations I've had today.