Priorities

"Good afternoon, IT-helpdesk, this is Anne speaking."
"Yeah, I can't get into the course-information of Plan It Forward 101 on the intranet."
"Alright... What's your name sir?"
"I. Manidiot."
"Alight. You have to actually be signed up to the course be able to see this information. Could you go to registrationwebsite.com so we can check if you are?"
"..."
"..."
"..."
After about a minute of silence, I decide to see where the costumer is at.
"Sir, what are you doing right now?"
"I'm at work."
"Right... Are you logging on to registrationwebsite.com?"
"Registrationwebsite.com?"
"Yes, you know, where you sign up for courses?"
In the background, a phone starts ringing
"Oh, just a sec,"
The guy picks up the other phone and starts talking, completely ignoring me.
"Sir?"
"..."
"Sir?"
"..."
"I'm afraid I have to hang up now sir, we have people waiting."
"Oh, I'm back! So you were saying...?"

Of course the guy wasn't signed up for the course. Apparently he'd tried, failed (probably because the due date is long past) and decided he'd just follow the course anyway. Naturally, he made a fuss about this. In the end I managed to foist him off on the registrations office (misery does so love company, after all).